top of page

FREQUENTLY ASKED QUESTIONS

  • What is your jewellery made of?
    All Neij Jewellery pieces are made from recycled sterling silver & solid gold. Each piece will state the correct metal in the product description.
  • What's your shipping prices?
    For all Australian orders $10 standard (3-8 business days) $15 express post (1-3 business days) Free shipping on all Australian orders over $500 For all international orders $30 standard (10-20 business days) $50 express post (5-10 business days) Free shipping on all international orders over $800
  • Can I customise an order?
    Yes! If you'd like to customise an order, send me an email at byneij.jewellery@gmail.com or click here and we'll discuss further.
  • Can I swim and shower with my jewellery?
    Yes you can. All our jewellery is made of solid precious metals, meaning they will last you a lifetime with proper love and care. You can go to the beach and shower in your jewellery, but make sure to rinse it in warm water and dry with a soft cloth afterwards to remove any salt or soap residue. ​ Check out my jewellery guide here for how to keep your pieces looking sparkly and beautiful.
  • I want to buy a ring but don't know my ring size, what do I do?
    If you want to order a ring but are unsure of your ring size, you can check out my size guide here, or order a ring sizer here.
  • How long does it take for my order to get sent?
    For ready to ship pieces please allow 1-3 business days for your order to be dispatched. For made to order pieces, please allow 2-4 weeks for your piece to be made and dispatched. For custom orders, please allow 4-6 weeks for your piece to be made and dispatched.
  • Where does your crystals & gemstones come from?
    All our crystals are ethically sourced from all over the world.
  • Are you a sustainable brand?
    Yes we are! We use plant based and compostable mailers for all our orders, and our jewellery bags are made from eco-friendly, organic cotton. We use recycled paper and soy-based ink for all our cards, jewellery boxes and stamps. All our crystals are ethically sourced and all our materials are sustainably and mindfully curated. All our metals are recycled. Read more about our sustainability practises here.
  • I ordered the wrong size, can you re-size my ring?
    I do not offer refunds or re-sizing on rings, however please send me an email or get in touch here and I will do what I can to figure something out! If you are unsure of your ring size, check out my ring size guide here or order our ring sizer here.
  • Are your metals recycled?
    Yes! All sterling silver and solid gold used for all By Neij Jewellery is recycled.
  • Do you ship internationally?
    Yes we ship world wide!
bottom of page